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Trust Leeds is a company limited by guarantee and a charity:

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Complaints policy

At Trust Leeds we value each of our members, borrowers and beneficiaries and aim to provide an efficient and courteous service at all times.

If we do not meet our high standards, we are keen to hear of your experiences so we can set things right, and so that we can make sure we improve our service.

We investigate all complaints received thoroughly and ensure they are fully addressed.  

Please see our full policy for details of how to make a complaint.

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